Evolution of Customer Service


Today, customers are more vocal and enthusiastic about the products or services they utilize. As customer service is expanding important to keep up with the trends to satisfy their needs and expectations. The social web has enabled and empowered the customers.
Back in early days, customer service agents were solely focused on answering and resolving existing customer issues during office hours from 9 am to 5 pm, five days a week. Gradually, new systems were developed and introduced, which provided a faster and more cost-effective method for consumers to reach customer service departments.

In the early 1990’s the internet came into existence and changed the game forever. Today, the internet is something we cannot live without.  The Internet has paved the way for businesses to reach their customers and provide an easier way to offer 24 hours support throughout the year. It was not until 2008 that social media platforms like Facebook and Twitter came into existence and created the new channels for the businesses to reach their customers and connect with them 24/7. Many customer-oriented businesses used Facebook and Twitter as a channel to market their products and connect with their customers.

With the help of various apps and service options, customer service has changed substantially is and also the introduction of technology and human intelligence, businesses have been able to create customer service interactions.  This service is available at any time of the day, in any zone throughout any network. With each passing day, technology allows businesses to offer more to the customers.
Amazon is a great example of the businesses utilizing available technologies and successfully incorporating it into their operations to and vastly improving their customers’ experiences.

OneContact places considerable emphasis on quality and the continuous improvement on inbound contact centre services. Our high-tech infrastructure, skilled call centre professionals and usage of the latest telecommunication software helps us to provide quick and efficient contact centre support and phone answering services 24x7 that are specifically designed for your customers.
We are committed to working as your partners to help you realize your business goals. For further information feel free to contact us


 

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