One Contact - Call Center

Today, customers are more vocal and enthusiastic about the products or services they utilize. As customer service is expanding important to keep up with the trends to satisfy their needs and expectations. The social web has enabled and empowered the customers. Back in early days, customer service agents were solely focused on answering and resolving existing customer issues during office hours from 9 am to 5 pm, five days a week. Gradually, new systems were developed and introduced, which provided a faster and more cost-effective method for consumers to reach customer service departments. In the early 1990’s the internet came into existence and changed the game forever. Today, the internet is something we cannot live without.  The Internet has paved the way for businesses to reach their customers and provide an easier way to offer 24 hours support throughout the year. It was not until 2008 that social media platforms like Facebook and Twitter came into existence and created t...

We live in an instant gratification world. Customers want answers to their queries instantly, so being available 24/7 is crucial for many businesses. A live answering solution provides an intimate and professional solution to clients’ queries. A 24/7 contact centre allows your customers the opportunity to get the answers they want no matter what day of the week it is. Read on for 7 reasons why a 24/7 contact centre is right for all businesses, including healthcare professionals, professional services and service contractors.  1. Reduction of operating cost and increased productivity: Good customer service doesn’t necessarily drive up costs. A 24/7 contact centre provides a cost-effective solutions for your business, which helps to save time and money. It helps to execute your company’s routine responsibilities such as customer support, data entry, appointment setting and sales activities effortlessly. A 24/7 contact centre increases the efficiency of your...