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Evolution of Customer Service

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Today, customers are more vocal and enthusiastic about the products or services they utilize. As customer service is expanding important to keep up with the trends to satisfy their needs and expectations. The social web has enabled and empowered the customers. Back in early days, customer service agents were solely focused on answering and resolving existing customer issues during office hours from 9 am to 5 pm, five days a week. Gradually, new systems were developed and introduced, which provided a faster and more cost-effective method for consumers to reach customer service departments. In the early 1990’s the internet came into existence and changed the game forever. Today, the internet is something we cannot live without.  The Internet has paved the way for businesses to reach their customers and provide an easier way to offer 24 hours support throughout the year. It was not until 2008 that social media platforms like Facebook and Twitter came into existence and created the n
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7 reasons why a 24/7 contact centre may be right for your business

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We live in an instant gratification world. Customers want answers to their queries instantly, so being available 24/7 is crucial for many businesses. A live answering solution provides an intimate and professional solution to clients’ queries. A 24/7 contact centre allows your customers the opportunity to get the answers they want no matter what day of the week it is. Read on for 7 reasons why a 24/7 contact centre is right for all businesses, including healthcare professionals, professional services and service contractors.  1. Reduction of operating cost and increased productivity: Good customer service doesn’t necessarily drive up costs. A 24/7 contact centre provides a cost-effective solutions for your business, which helps to save time and money. It helps to execute your company’s routine responsibilities such as customer support, data entry, appointment setting and sales activities effortlessly. A 24/7 contact centre increases the efficiency of your emp
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Can a Call Centre be your Business Partner?

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We know the world of business is competitive. To gain an edge over your competition, you need to have strong, efficient and effective marketing in place. One result oriented marketing technique is using a call centre for quality customer support. Your business can stay on top of your competitors only if your customers are happy and want to reuse your services and products. To ensure that you have great customer support, it’s best to get the expert’s help. This is why call centres are becoming business partners for many businesses, and you need one too if you want to expand your market. If you have been wondering “Can a Call Centre be your business partner?” here are 6 good reasons for you to take the leap. 1.       Call Centres to run a successful business: A large number of businesses are seeking reliable and experienced call centres to become their business partners. Whether your company is small or big, having a call centre as a business partner helps you grow your
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Location: Surry Hills NSW 2010, Australia
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Virtual Call Centre For Your Business

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Here’s the run down on why we think a virtual call centre is an integral part of any good business and why you need one. Gone are the days where word of mouth or a good reputation was enough to make your business thrive. We live in a world where the business industry is competitive and rapidly evolving thanks to advancements in technology and the way people communicate. As your competitors change and find ways to be globally relevant, they are looking for ways to market themselves that go beyond the traditional methods. When it comes to the success of your business, you are always brought back to one thing: your customers. The driving force behind every promotional or creative advertising move are your customers. They are the main priority when it comes to increasing sales and maintaining an overall positive business image. Your image is a crucial part of your business because it helps to keep your customers and attract new ones - generating sales and building a consis
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Location: Surry Hills NSW 2010, Australia
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Benefits Of SMS Marketing To Your Business

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Marketing is all about communication. If you have a better product than your competitor’s in the market, but if you don’t have good communication channels with your valued customers, your product and hard work will see little reward. So it is important to stay in touch with your customers no matter where they are. With so much advancement in technology and communication , there are different ways you can reach customers easily. Take advantage of this! Since people are always on the move, different businesses and brands are applying SMS marketing to target customers on the move with the help of customer service . This is becoming increasingly essential for multi-channel marketing . However, very few companies are featuring SMS as their marketing tool , as a result they are missing out on communication with potential customers and increased ROI . Not every single person is linked to the internet and those who are connected don’t use it 24/7 . People who are not connected t
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Location: Surry Hills NSW 2010, Australia
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